More features and less money: Tymeshift is a better alternative to Playvox
Built for immediate impact in teams and organizations, Tymeshift is the most complete suite of tools in the market.
Your company, in great company
We’re helping all of these teams manage their CX teams.
| Features | Tymeshift | Playvox |
|---|---|---|
| Built Specifically for Zendesk | ✓ | X |
| Free Trial | ✓ | ✓ |
| Pricing | Starting at $15 (user/month) | Starting at $36 (user/month) |
| Zendesk Talk Integration | ✓ | X |
| Automations | ✓ | X |
| Forecast | ✓ | ✓ |
| Workstreams | ✓ | ✓ |
| Automated Scheduling | ✓ | ✓ |
| Event-based Metrics | ✓ | X |
| Raw Data Export | ✓ | X |
| Scorecards | ✓ | ✓ |
| Agent Gamification Dashboard | ✓ | X |
| For Any Team Size | ✓ | X |
Solutions for every need
For as little as $15 an agent, you can improve and impact the way your company works. Empower your managers and make your support teams’ work more visible, efficient and effortless.
Tymeshift
$15
per user / month
Playvox
$36
per user / month
Beautifully simple WFM
2 minute set-up
As effortless to implement as it is to get your teams to start using. That’s the magic of a WFM solution made exclusively for Zendesk.
Better forecasts
The data that’s already in Zendesk is automatically transformed into an accurate forecast of future contact volumes and staffing needs.
Introducing Workstreams
Define types of work your agents do by specific categories and use that info to refine your forecasts. You can even adjust work volume to cover unexpected events.
Automatic Schedules
A complete schedule is created based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!
Customizable dashboards
Unique dashboards for each team helps your agents always stay current on their performance metrics & KPIs.
360º Real-time reporting
View your Agent Activity timelines in real time, at any time and get a detailed, 360 degree view of their day.
