We figured you would ask
$4per user/month*Billed Annually or $5 month-to-month
Tickets, general tasks, & untracked time
MANUAL TIME ENTRY
Add time manually to any ticket
Quickly edit & delete timesheets
Monitor what Agents are doing in real time
Agents can view their daily & weekly activity
A quick way for Agents to view their daily activity within Zendesk
Report on Zendesk tags, ticket statuses, & more
Select fields to include & export as a CSV
Define benchmarks & watch your team hit them in real time
Select a theme or create your own
iPhone, iPad & Android
REST API Access
9AM - 5PM CST | M-F
$8per user/month*Billed Annually or $10 month-to-month Everything from the previous plan, PLUS:
Visualize time spent on tickets, general tasks, & untracked
Real time view showing every action an agent takes in Zendesk
Analyze time against different metrics to identify trends
Run quick summaries or robust, detailed reports
Integrated scheduling features allow for total workforce management
Managers & Agents can receive alerts within Zendesk & the Tymeshift mobile app
Set conditions, automate actions, & send alerts
$17per user/month*Billed Annually or $20 month-to-month Everything from the previous plan, PLUS:
Designate the location of the datacenter where your account is hosted
We will develop the reports and features you need based on your organization’s requirements
FREQUENTY ASKED QUESTIONS
WHAT’S AN AGENT?
An agent is any user that uses Tymeshift to track time, monitor agents, or run reports.
CAN I SAVE $ WITH AN ANNUAL SUBSCRIPTION?
Absolutely! We’ll give you a discount when you sign up for an annual plan.
HOW DOES THE 10 DAY TRIAL WORK?
You'll start off by creating an account and installing the app in your Zendesk - No credit card required.
After that you'll have full access to everything so you can take all the features for a spin.
At the end of the trial, choose the plan that’s right for you.
Should you wish to not continue after your 10 day trial, simply do nothing and the trial will expire.
We’ll definitely miss you, but we'll wish you the best and know we'll meet again when the time is right.
IS TYMESHIFT ONLY FOR ZENDESK?
Yes, Tymeshift only works with for Zendesk.
We are not a standalone product and focus all of our energy on being the best agent management solution for Zendesk.
WHAT HAPPENS AT THE END OF MY TRIAL?
At the end of your trial you may select a plan to continue using Tymeshift or simply do nothing to allow the trial to expire.
DO ALL OF MY AGENTS HAVE TO USE TYMESHIFT
No, you can deactivate any agents withinin Tymeshift that do not require access to the app.
ARE LONG TERM CONTRACTS REQUIRED?
DO I NEED A CREDIT CARD TO SIGN UP FOR THE TRIAL?
No credit card required and it takes less than 60 seconds to install.