Standard

$4per user/month

*Billed Annually or $5 month-to-month
  • Track Time

    Tickets, general tasks, & untracked time

  • MANUAL TIME ENTRY

    Add time manually to any ticket

  • MANAGE TIMESHEETS

    Quickly edit & delete timesheets

  • WHO’S WORKING

    Monitor what Agents are doing in real time

  • TIMECARDS

    Agents can view their daily & weekly activity

  • TODAY

    A quick way for Agents to view their daily activity within Zendesk

  • STANDARD REPORTING

    Report on Zendesk tags, ticket statuses, & more

  • EXPORT

    Select fields to include & export as a CSV

  • GOALS

    Define benchmarks & watch your team hit them in real time

  • THEMES

    Select a theme or create your own

  • MOBILE APPS

    iPhone, iPad & Android

  • API

    REST API Access

  • STANDARD SUPPORT

    9AM - 5PM CST | M-F

Only have one agent?
This plan is FREE!

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Professional

$8per user/month

*Billed Annually or $10 month-to-month Everything from the previous plan, PLUS:
  • AGENT ACTIVITY

    Visualize time spent on tickets, general tasks, & untracked

  • ACTIVITY FEED

    Real time view showing every action an agent takes in Zendesk

  • TRENDS REPORT

    Analyze time against different metrics to identify trends

  • SUMMARY REPORT

    Run quick summaries or robust, detailed reports

  • SCHEDULING

    Integrated scheduling features allow for total workforce management

  • NOTIFICATIONS

    Managers & Agents can receive alerts within Zendesk & the Tymeshift mobile app

  • RULES

    Set conditions, automate actions, & send alerts

  • QUICKBOOKS ONLINE INTEGRATION

    Create invoices & link invoices to tickets

  • FRESHBOOKS INTEGRATION

    Create invoices & link invoices to tickets

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Enterprise

$17per user/month

*Billed Annually or $20 month-to-month Everything from the previous plan, PLUS:
  • DATACENTER SELECTION

    Designate the location of the datacenter where your account is hosted

  • CUSTOM DEVELOPMENT

    We will develop the reports and features you need based on your organization’s requirements

Base pricing includes 40 agents.

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FREQUENTY ASKED QUESTIONS

WHAT’S AN AGENT?

An agent is any user that uses Tymeshift to track time, monitor agents, or run reports.

CAN I SAVE $ WITH AN ANNUAL SUBSCRIPTION?

Absolutely! We’ll give you a discount when you sign up for an annual plan.

HOW DOES THE 10 DAY TRIAL WORK?

You'll start off by creating an account and installing the app in your Zendesk - No credit card required.
After that you'll have full access to everything so you can take all the features for a spin.
At the end of the trial, choose the plan that’s right for you.

Should you wish to not continue after your 10 day trial, simply do nothing and the trial will expire.
We’ll definitely miss you, but we'll wish you the best and know we'll meet again when the time is right.

IS TYMESHIFT ONLY FOR ZENDESK?

Yes, Tymeshift only works with for Zendesk.
We are not a standalone product and focus all of our energy on being the best agent management solution for Zendesk.

WHAT HAPPENS AT THE END OF MY TRIAL?

At the end of your trial you may select a plan to continue using Tymeshift or simply do nothing to allow the trial to expire.

DO ALL OF MY AGENTS HAVE TO USE TYMESHIFT

No, you can deactivate any agents withinin Tymeshift that do not require access to the app.

ARE LONG TERM CONTRACTS REQUIRED?

Nope.

DO I NEED A CREDIT CARD TO SIGN UP FOR THE TRIAL?

No credit card required and it takes less than 60 seconds to install.