Improving 1000s of agents’ lives around the world
The most complete WFM solution in the market: full-stack forecasting, scheduling & analytics platform. Get it up and running in 2 minutes.
Real Time Management
Better data, better decisions
View your Agent Activity in real time, at any time and get a detailed, 360 degree view of what’s going on so you can make better-informed decisions on the go.
Built for Zendesk
Give your agents a seamless experience
Don’t make your agents have to learn to use another tool. They can clock in, out, check schedules, measure their performance – all without leaving Zendesk.
Complete Staffing Forecast
Improve your forecast accuracy
Transform the data that’s already in Zendesk into a forecast of future contact volumes and staffing needs.
Create schedules with a click
Create complete schedules for your support teams based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!
Tymeshift is pretty much ready to go out of the box. It started giving value right away.
It would take 4 to 5 hours pulling numbers and plugging them into a spreadsheet, – with Tymeshift, it’s 5 minutes!
Support Team Supervisor, Peek
Explore WFM trends, CX insights and more:
Matthias Göhler, Zendesk’s EMEA Chief Technology Officer since October 2021, is welcomed by Tymeshift as the new Official Board Observer.
More information, focus and help: these are just some things workforce management can help agents with.
As someone who worked with time tracking software as an agent, I know firsthand how aggressive this can sometimes feel. Agents dealing with time tracking can wonder: “You are following everything I’m doing throughout my day? Don’t you trust me…?” After a few short weeks I came to learn that it wasn’t about me, or the work I was doing. It was for me and to help me have a…