Workforce management for the modern age
Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk.
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Complete WFM solution
Time & attendance, performance monitoring, scheduling and adherence all rolled into one beautiful package.
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Gain immediate insight
Real-time dashboards let you see your team’s activity across every channel providing you with immediate insight and transparency.
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Virtually no setup
Tymeshift is built from the ground up for Zendesk which means you’ll never have to manage your config in two places again.
Everything you need
Our software helps companies schedule, track, monitor and find trends to help agents become more efficient and managers more engaged.
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Time & attendance
Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities.
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Scheduling
Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule without ever leaving Zendesk.
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Presence
See what all of your agents are doing in real-time across all channels. Filter by activity type, group, or build your own views.
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Real-time WFM reporting
Never miss a minute with real-time WFM reporting. You can dive into the details or get a birds-eye-view of the big picture.
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Activity tracking
Get true visibility with a complete picture of each agent’s day that’s sure to uncover coaching opportunities.
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Schedule adherence
Overlay your intraday schedule on your agent’s activity timeline and find out if your plan went according to plan.
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Agent scorecard
Drive productivity through transparency. Customize your agents scorecard with the metrics that matter to your organization.
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Notifications
Configure custom rules and get alerted when things are going awry. Notify a team lead when an agent is late for lunch or in an idle state for too long.
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Forecasting
Plan for the future by forecasting the number of contacts across all channels and how many agents you’ll need to handle them.
Made for everyone
Used in 50+ countries by the world's biggest and most forward thinking brands.