Tymeshift - Workforce Management for Zendesk

Workforce Management

made exclusively for

Time & attendance, scheduling, real-time adherence, and monitoring.

.zendesk.com

Stop Wasting Time

Our software helps companies schedule, track, monitor and find trends to help agents become more efficient and managers more engaged.

Track

Track

A fully Zendesk-integrated time & attendance solution that automatically tracks the time your agents spend in Zendesk (and outside, too).

Monitor

Monitor

See what your agents are doing in real-time and view reports to identify trends.

Engage

Schedule

Create intraday schedules for agents across all your support channels and track adherence.

5,000,341Hours of Agents Time Monitored.
521,000Minutes of Time Saved

Track

Track

Monitor

Monitor

Report

Report

Schedule

Schedule

Automate

Automate

Mobile

Mobile