Tymeshift is now a Zendesk company
AI-powered forecasting, automatic agent scheduling, and real-time performance reporting to optimize your team’s productivity.
How it works
Predict your staffing needs
Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.Learn More
Automatically schedule agents based on your forecast
Easily allocate teams across channels, custom tasks, breaks, lunches and other non-support activities.Learn More
Visibility into agent activity, attendance & adherence
A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.Learn More
The most powerful WFM Reporting on the planet
Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.Learn More
Provide a better agent experience – right inside of Zendesk
Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.Learn More
Now a Zendesk company
Tymeshift is now part of Zendesk, which means your favorite workforce management software is about to pack an even bigger punch.