Time to get scheduling!
Whoo! You did it! Now you are all set to schedule your team using Tymeshift and bid a fond(ish) farewell to those spreadsheets. By now, you should be able to:
- Quickly and easily schedule your team for long periods of time
- Ensure that all of your channels are covered by assigning Intraday schedules
- Show your team their schedules right in Zendesk
- Allow agents to request time off or trade shifts
- Track in real time if your agents actually stuck to their assigned schedules
- Monitor your team’s attendance and gain insight into their activities
If you’re up for it – why not watch the whole Scheduling video? It’s about an hour, but it’ll give you even more in-depth insights into the scheduling features you’ll be using.