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What we’ll cover on the call:

  • Understand your WFM needs and show you how Tymeshift can help
  • Get real-time visibility and understand how to increase efficiency
  • Experience the power of Tymeshift WFM within Zendesk
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Beautifully simple scheduling, forecasting you can trust, and real-time reports to deliver better customer service.

Predict your staffing needs

Granularly forecast using Zendesk data to optimize workload, lower cost, and deliver on-time support.

Build a schedule from your forecast

Define when breaks, lunches, & and other non-support activities occur, and we'll take care of the rest.

A beautifully simple agent XP

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked.

Gain immediate visibility

Understand your team’s performance with the most powerful WFM reporting on the planet.

It's a breath of fresh air: it was so nice and so easy to go from spreadsheets to Tymeshift.

Erik Jansen
Support Team Supervisor