Keep everything in one place: Zendesk
As Tymeshift is a built-for-Zendesk, your agents can do everything they have to do directly in Zendesk. No other navigation is needed.
Effortless access and management of schedules
Conveniently located in Zendesk with automatic 5 minute notifications before your agent’s need to switch tasks.
Automatic Time Tracking
Business as usual for agents — not much will change
Time is tracked automagically in the background as agents go about their day inside of Zendesk. Tracking feels natural and noninvasive for everyone.
Lunches, breaks, meetings, & more...
Agents can easily clock into other activities using the General Tasks you define. And yes, as everything else, this happened right in Zendesk.