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Know in advance how many agents you need and where you need them

Complete Staffing Forecast
Uncover your staffing requirements

Staffing Forecast

Uncover your staffing requirements

Your data that’s already in Zendesk is automatically transformed into a tailored forecast of future contact volumes and staffing needs.



Categorize the types of work your agents do

Use these segments of work to refine your forecast for the best accuracy. You can even adjust work volume to cover unexpected events.

Customizable Parameters

Customizable Parameters

Flexible enough to meet your individual needs

Setup workstream specific SLAs, exclude outliers, and import data so you always know each channel’s staffing needs.

Forecast Vs. Actual

Understand what’s actually happening

See the difference between your Forecast and the actual contact volume so you can make adjustments on the fly.