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Pricing

Rates that are as easy to justify as they are to understand.

Professional

For teams looking to forecast, schedule, and understand their team's performance.
$15
per user/month
(billed annually)
Free Trial
  • Forecast staffing needs & generate a schedule from the forecast
  • Configurable queues
  • Access to the most powerful WFM analytics on the planet
  • A beautiful agent XP built seamlessly into Zendesk

Enterprise

Attendance reporting, integrations, plus the bells & whistles enterprises expect.
$30
per user/month
(billed annually)
Free Trial
  • Attendance reporting
  • Real-time agent status monitoring
  • Forecast vs. actual reporting
  • SAML & SSO integrations
  • Google Calendar integration
ProfessionalEnterprise

Features

Professional

Enterprise

Seamless Agent Experience

Rules and Automations

Yes

$

No
Yes

$

Automatic Agent Activity Tracking

Yes

$

No
Yes

$

General Tasks

Yes

$

No
Yes

$

Talk+

Yes

$

No
Yes

$

Single Sign On Integrations

Yes

$

No
Yes

$

Quicktab Chrome Extension

Yes

$

No
Yes

$

Complete Staffing Forecast

Forecast

Yes

$

No
Yes

$

Configurable Workstreams

for Custom Forecasting, Scheduling, and Reporting

Yes

$

No
Yes

$

Import Historical Volume

Yes

$

No
Yes

$

Unlimited Volume Adjustments

Yes

$

No
Yes

$

Simple Volume Exclusions for Outliers

Yes

$

No
Yes

$

Customizable Staffing Parameters

Yes

$

No
Yes

$

Workstream Folders

Yes

$

No
Yes

$

Automatic Scheduling

Automatic Scheduling

Yes

$

No
Yes

$

Time Off Management

Yes

$

No
Yes

$

Shift Trades

Yes

$

No
Yes

$

Rotating Shifts

Yes

$

No
Yes

$

Locations & Shift Layouts

Yes

$

No
Yes

$

Google Calendar Integration

Yes

$

No
Yes

$

Teams

Yes

$

No
Yes

$

Reports & Real-Time Team Management

Historical Reporting

Yes

$

No
Yes

$

Agent Activity

Yes

$

No
Yes

$

Schedule Adherence

Yes

$

No
Yes

$

Agent Status

Yes

$

No
Yes

$

Agent Attendance

Yes

$

No
Yes

$

Customizable Real Time Dashboards

(Limited to 3 Dashboards)

Yes

$

No
Yes

$

Forecast vs. Actual Report

Yes

$

No
Yes

$

Add-Ons

Professional

Enterprise

Datacenter Location Selection

(EU or US)

Yes

$

No
Yes

$

Localization

Yes

$

No
Yes

$

Custom Onboarding Plan

Yes

$

No
Yes

$

Support & More

Professional

Enterprise

Email & Web Support

Yes

$

No
Yes

$

Online Knowledge Base

Yes

$

No
Yes

$

Implementation Guides

Yes

$

No
Yes

$

Priority Technical Support

Yes

$

No
Yes

$

Customer Success Manager

Yes

$

No
Yes

$

X
Schedule Adherence
With our Schedule Adherence overlay, compare what your agents have been doing with what they were scheduled for.
Schedule Adherence
X
Customer Success Manager
Unlock Tymeshift's full potential with a dedicated customer success manager who will help you love your WFM even more.
Customer Success Manager
X
Priority Technical Support
Enjoy priority access to our dedicated technical support team for swift resolution of critical issues, with an impressive 4-hour SLA.
Priority Technical Support
X
Implementation Guides
Navigate the implementation process effortlessly with our detailed guides.
Implementation Guides
X
Online Knowledge Base
Access our comprehensive Help Center, filled with valuable resources and to empower your WFM journey.
Online Knowledge Base
X
Email & Web Support
Get responsive assistance whenever you need it through our online support channels.
Email & Web Support
X
Custom Onboarding Plan
Experience a seamless transition with an onboarding plan tailored to your unique needs.
Custom Onboarding Plan
X
Localization
Tymeshift is currently available in 4 languages: English, Brazilian Portuguese, Latin American Spanish, and French.
Localization
X
Datacenter Location Selection
(EU or US)
Choose a data center in your preferred location to store your data in accordance with GDPR.
Datacenter Location Selection
X
Forecast vs. Actual Report
Get a comparison of the forecasted data vs the actual data for Inbound Volume, Staffing, Average Handle Time and Service Levels.
Forecast vs. Actual Report
X
Customizable Real Time Dashboards
(Limited to 3 Dashboards)
Create a quick visual overview of how your team or organization is performing at the moment, updated in real-time.
Customizable Real Time Dashboards
X
Agent Attendance
See straight away who is working, who might have started after the assigned time, who is missing, the time logged and much more.
Agent Attendance
X
Agent Status
See what each agent is working on in real time and how long they've been on that task. You can also see Talk states and their duration.
Agent Status
X
Agent Activity
Easily visualize the time spent on the different Workstreams, General Tasks and Untracked Time.
Agent Activity
X
Historical Reporting
Analyze your workforce performance over a selected period of time. Group your metrics' data in a variety of ways and apply specific filters to have a more granular view.
Historical Reporting
X
Teams
Create multiple teams and assign agents and managers to them, in order to reflect your organization structure.
Teams
X
Google Calendar Integration
Sync your Tymeshift schedule with Google Calendar, and see your intraday schedule within your primary calendar in Google Calendar.
Google Calendar Integration
X
Locations & Shift Layouts
Create your shift layouts, assign agents to them, and define scheduling rules to teach our algorithm to create the best schedule for your team.
Locations & Shift Layouts
X
Rotating Shifts
Create multiple intraday shifts for your agents to rotate between over time.
Rotating Shifts
X
Shift Trades
Let your employees quickly and efficiently trade shifts and manage their time — and help free up some of your managers' time as well.
Shift Trades
X
Time Off Management
Let your managers approve or deny any time off request sent from their agents, and check who's off and when.
Time Off Management
X
Automatic Scheduling
See how your Forecast is transformed into a detailed schedule complete with breaks, channel-specific assignments, and more. It's simple to tweak on the fly, too.
Automatic Scheduling
X
Quicktab Chrome Extension
Ensure accurate activity tracking with our Quicktab extension, which prevents agents from duplicating their Zendesk tabs.
Quicktab Chrome Extension
X
Single Sign On Integrations
Log into our web app using your Google account. More integrations coming soon.
Single Sign On Integrations
X
Talk+
(Change Talk Status based on General Task) This is a legacy feature
Talk+
X
General Tasks
Create custom statuses to label and track any work done outside of Zendesk.
General Tasks
X
Automatic Agent Activity Tracking
Automatically track all the time that your agents spend in Zendesk, such as working on Tickets, Chat, and Calls.
Automatic Agent Activity Tracking
X
Rules and Automations
Let Tymeshift automatically perform maintenance actions to make your life easier — like cleaning up a timesheet when an agent forgets to clock out.
Rules and Automations
X
Workstream Folders
Group several Workstreams to get a combined Forecast for multiple channels.
Workstream Folders
X
Customizable Staffing Parameters
Set specific metrics, business hours and other channel preferences per Workstream.
Customizable Staffing Parameters
X
Simple Volume Exclusions for Outliers
Exclude historical data outlier from being taken into account when generating a forecast — for example, a one-off marketing campaign or an outage that could have caused your inbound volume to spike.
Simple Volume Exclusions for Outliers
X
Unlimited Volume Adjustments
Increase or decrease the incoming volumes based on known upcoming events to get a more precise Forecast.
Unlimited Volume Adjustments
X
Import Historical Volume
Easily import historical volume data generated by any given Workstream.
Import Historical Volume
X
Configurable Workstreams
for Custom Forecasting, Scheduling, and Reporting
Create your own custom channels or segmentations to reflect the type of work your team does. Like your regular Zendesk channels, but with a twist.
Configurable Workstreams
X
Forecast
Get inbound volume estimates for up to a year in the future with a click of a button.
Forecast

Your Questions, Answered

What's an agent?

Toogle

An agent is anyone that uses Tymeshift to track time, monitor agents, or run reports.

Do I have to sit through a demo? I know what I want.

Toogle

We pride ourselves on treating our customers like we'd want to be treated. We know everyone likes to work differently and thus we've got options.

  1. You can start a free trial and start playing around immediately.
  2. Our demo process is more of a success process to get you onboarded and answer any questions you have. You can book a call or we're happy to chat async if your calendar is too packed.
  3. We've streamlined the enterprise buying process. We're SOC 2 certified and happy to support your process to start a proof of concept. Contact us to get started.

Can I save $ with an annual subscription?

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Absolutely! We’ll give you a discount when you sign up for an annual plan.

How does the trial work?

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It’s simple! You start by creating an account and installing the app in your Zendesk – no credit card required. After that, you’ll have full access to all the features included in the Enterprise plan for 10 days.

Is Tymeshift only for Zendesk?

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Yes, Tymeshift only works with Zendesk. We are not a standalone product and focus all of our energy on being the best workforce management solution for Zendesk.

Do all of my agents have to use Tymeshift?

Toogle

No, you can deactivate agents that do not require access to Tymeshift.

Are long-term contracts required?

Toogle

Nope.

Do I need a credit card to sign up for the trial?

Toogle

No credit card is required and it takes less than 60 seconds to install.

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