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Pricing

Rates that are as easy to justify as they are to understand.
Monthly
Annually

Free

For teams needing visibility into their support team's activity in Zendesk.
$0
per user/month
Get Started
  • Automatically track agent activity in Zendesk
  • Define & track custom agent statuses like lunch, breaks, and meetings.
  • No support SLA

Professional

For teams looking to forecast, schedule, and understand their team's performance.
$15
per user/month
Get Started
  • Forecast staffing needs & generate a schedule from the forecast
  • Configurable queues
  • Access to the most powerful WFM analytics on the planet
  • A beautiful agent XP built seamlessly into Zendesk
  • 24 Hour SLA

Enterprise

Attendance reporting, integrations, plus the bells & whistles enterprises expect.
$30
per user/month
Get Started
  • Attendance reporting
  • Real-time agent status monitoring
  • Forecast vs. actual reporting
  • SAML & SSO integrations
  • Google Calendar integration
  • 4 Hour SLA

Features

Free

Professional

Enterprise

Forecast

Yes
Yes

Automatic Scheduling

Yes
Yes

Time Off Management

Yes
Yes

Shift Trades (Coming Soon)

Yes
Yes

Locations & Shift Layouts

Yes
Yes

Google Calendar Integration

No
Yes

Reports

Yes
Yes

Agent Activity & Schedule Adherence

Yes
Yes
Yes

Agent Status

No
Yes

Agent Attendance

No
Yes

Customizable Real Time Dashboards
(Limited to 3 Dashboards)

No
Yes

Automatic Agent Activity Tracking

Yes
Yes
Yes

Configurable Workstreams for Custom Forecasting, Scheduling, and Reporting

Yes
Yes

General Tasks (Custom Agent States)

Yes
Yes
Yes

Talk+ (Change Talk Status based on General Task)

No
Yes

Teams

Yes
Yes

Rules

Yes
Yes

Single Sign On Integrations

No
Yes

Datacenter Location Selection (EU or US)

No
Yes

Quicktab Chrome Extension

Yes
Yes
Yes

Add-Ons

Free

Professional

Enterprise

Custom Onboarding Plan

$

$

$

Support & More

Free

Professional

Enterprise

Email & Web Support

Yes
Yes
Yes

Online Knowledge Base

Yes
Yes
Yes

Implementation Guides

Yes
Yes
Yes

Priority Technical Support

No
Yes

Customer Success Manager

$

$

$

Features

Forecast

Automatic Scheduling

Time Off Management

Shift Trades (Coming Soon)

Locations & Shift Layouts

Google Calendar Integration

Reports

Agent Activity & Schedule Adherence

Yes

Agent Status

Agent Attendance

Customizable Real Time Dashboards
(Limited to 3 Dashboards)

Automatic Agent Activity Tracking

Yes

Configurable Workstreams for Custom Forecasting, Scheduling, and Reporting

General Tasks (Custom Agent States)

Yes

Talk+ (Change Talk Status based on General Task)

Teams

Rules

Single Sign On Integrations

Datacenter Location Selection (EU or US)

Quicktab Chrome Extension

Yes

Add-Ons

Custom Onboarding Plan

$

Support & More

Email & Web Support

Yes

Online Knowledge Base

Yes

Implementation Guides

Yes

Priority Technical Support

Customer Success Manager

$

Features

Forecast

Yes

Automatic Scheduling

Yes

Time Off Management

Yes

Shift Trades (Coming Soon)

Yes

Locations & Shift Layouts

Yes

Google Calendar Integration

No

Reports

Yes

Agent Activity & Schedule Adherence

Yes

Agent Status

No

Agent Attendance

No

Customizable Real Time Dashboards
(Limited to 3 Dashboards)

No

Automatic Agent Activity Tracking

Yes

Configurable Workstreams for Custom Forecasting, Scheduling, and Reporting

Yes

General Tasks (Custom Agent States)

Yes

Talk+ (Change Talk Status based on General Task)

No

Teams

Yes

Rules

Yes

Single Sign On Integrations

No

Datacenter Location Selection (EU or US)

No

Quicktab Chrome Extension

Yes

Add-Ons

Custom Onboarding Plan

$

Support & More

Email & Web Support

Yes

Online Knowledge Base

Yes

Implementation Guides

Yes

Priority Technical Support

No

Customer Success Manager

$

Features

Forecast

Yes

Automatic Scheduling

Yes

Time Off Management

Yes

Shift Trades (Coming Soon)

Yes

Locations & Shift Layouts

Yes

Google Calendar Integration

Yes

Reports

Yes

Agent Activity & Schedule Adherence

Yes

Agent Status

Yes

Agent Attendance

Yes

Customizable Real Time Dashboards
(Limited to 3 Dashboards)

Yes

Automatic Agent Activity Tracking

Yes

Configurable Workstreams for Custom Forecasting, Scheduling, and Reporting

Yes

General Tasks (Custom Agent States)

Yes

Talk+ (Change Talk Status based on General Task)

Yes

Teams

Yes

Rules

Yes

Single Sign On Integrations

Yes

Datacenter Location Selection (EU or US)

Yes

Quicktab Chrome Extension

Yes

Add-Ons

Custom Onboarding Plan

$

Support & More

Email & Web Support

Yes

Online Knowledge Base

Yes

Implementation Guides

Yes

Priority Technical Support

Yes

Customer Success Manager

$

Your Questions, Answered

What's an agent?

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An agent is anyone that uses Tymeshift to track time, monitor agents, or run reports.

Do I have to sit through a demo? I know what I want.

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We pride ourselves on treating our customers like we'd want to be treated. We know everyone likes to work differently and thus we've got options.

  1. You can start a free trial and start playing around immediately.
  2. Our demo process is more of a success process to get you onboarded and answer any questions you have. You can book a call or we're happy to chat async if your calendar is too packed.
  3. We've streamlined the enterprise buying process. We're SOC 2 certified and happy to support your process to start a proof of concept. Contact us to get started.

Can I save $ with an annual subscription?

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Absolutely! We’ll give you a discount when you sign up for an annual plan.

How does the trial work?

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It’s simple! You start by creating an account and installing the app in your Zendesk – no credit card required. After that, you’ll have full access to all the features included in the Enterprise plan for 10 days.

Is Tymeshift only for Zendesk?

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Yes, Tymeshift only works with Zendesk. We are not a standalone product and focus all of our energy on being the best workforce management solution for Zendesk.

Do all of my agents have to use Tymeshift?

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No, you can deactivate agents that do not require access to Tymeshift.

Are long-term contracts required?

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Nope.

Do I need a credit card to sign up for the trial?

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No credit card is required and it takes less than 60 seconds to install.