FAQ

Why is the number of Solved Tickets Different in Tymeshift & Zendesk Reports?
Tymeshift calculates Solved Tickets a bit differently from Zendesk. Learn more here.

Can Tymeshift metrics be integrated with Zendesk Insights (GoodData)?
We aren’t currently planning on developing this integration because we’re working on integrating with Zendesk Explore.

Since I can deactivate users at any time, what happens to the metrics?  Can admins retroactively consult stats?
Yes! You can still take a look at past stats for deactivated agents since they have already been tracked and stored.

Can I customize the Dashboard?
It’s not possible just yet, but our team is working on building a new Dashboard.

Can information from Tymeshift be integrated with a database manager?
Yes, check out our API documentation here.