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Predict future staffing needs

Travel to the future with Forecast. Know contact volumes, and FTE counts simply by using past data in your Zendesk account. The best part? It’s automated so you can sit back and move forward at the same time.

Predict

Get your future volume forecast down to 15-minute increments and up to a year in advance.

Tailor

Forecast by type of work and manually make adjustments to account for one-time events.

Staff

See your forecast in FTE counts based on targets you choose and use this data to create an accurate staffing plan.

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