Welcome to the Tymeshift blog! Here we talk about all things WFM (like scheduling, forecasting and how to make your Customer Support agents’ lives easier) – and a ton about CX too. We hope you enjoy it – effortlessly.
Tymeshift has been completely revamped. Take the new version for a spin today!
Introducing... the unique agent profile pop-up... An incredible way to export the draft version of a schedule... And the super useful publish states! Together, they form: the amazing trifecta of...
Defining your shifts by day of the week, and setting up reoccurring events means more flexible scheduling for you and your team – check out how here!
The enhanced Agent Activity takes a feature we know and love to the next level to enhance the realtime management of your teams!
A quick guide to our Agent Performance Dashboard for Tymeshift rookies and pros alike.
Our customers asked for it: they got it. Increased scheduling flexibility that meets your needs.
Workstreams are Tymeshift’s main building block. In this post, Lilith will show you how to set them up and make the most out of them.
The perfect matcha recipe, crafted and improved over the years by the Matcha Man himself, our CEO.
Matthias Göhler, Zendesk’s EMEA Chief Technology Officer since October 2021, is welcomed by Tymeshift as the new Official Board Observer.
More information, focus and help: these are just some things workforce management can help agents with.
As someone who worked with time tracking software as an agent, I know firsthand how aggressive this can sometimes feel. Agents dealing with time tracking can wonder: “You are following...