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Welcome to the Tymeshift blog! Here we talk about all things WFM (like scheduling, forecasting and how to make your Customer Support agents’ lives easier) – and a ton about CX too. We hope you enjoy it – effortlessly.


A trifecta of schedule enhancements

Nov 20, 2022 | 2 min read | MJ Marques

Introducing... the unique agent profile pop-up... An incredible way to export the draft version of a schedule... And the super useful publish states! Together, they form: the amazing trifecta of...