How to Set Timezones

Timezones are crucial to get right – especially for global teams. It’s a huge headache to manually calculate the timezone each agent works in, isn’t it?

Our Timezone Switcher feature appears on every tymeshift page and lets you easily change timezones. Remember, the Timezone Switcher will override whichever timezone you set in your Account Settings. Watch it in action below.

You can also easily define a specific Timezone for each agent by following these steps:

Step 1.
Go to Admin() and click on Agent Permissions.

Step 2.
Select a user and go to Profile.

Step 3.
Define a Timezone.