Get the visibility managers crave and improve your agent’s productivity.
Complete WFM scheduling solution designed for customer service teams.
Easily monitor an agent’s adherence to schedule and get notified if they arrive late for a shift.
Allow agents to request and trade shifts with other agents, with or without manager approval.
REAL TIME MANAGEMENT
Real time visibility of what your agents are doing now as well as their activity for the entire day.
Track the occupancy rate of your agents - in real time.
Track attended, escalated, and solved tickets.
Track the attendance rate of your agents and identify agents
that are below the targeted attendance rate.
Uncover how much working time is lost due to things like
vacation, breaks, lunch, holidays, sick time, training, etc.
ACROSS ALL SUPPORT CHANNELS
Email, chat, & voice