Workforce Management

for

Get the visibility managers crave and improve your agent’s productivity.

SCHEDULING

Complete WFM scheduling solution designed for customer service teams.

scheduling

ADHERENCE

Easily monitor an agent’s adherence to schedule and get notified if they arrive late for a shift.

ADHERENCE

AGENT TRADES

Allow agents to request and trade shifts with other agents, with or without manager approval.

AGENT TRADES

REAL TIME MANAGEMENT

Real time visibility of what your agents are doing now as well as their activity for the entire day.

REAL TIME

OCCUPANCY

Track the occupancy rate of your agents - in real time.

Activity feed

PRODUCTIVITY

Track attended, escalated, and solved tickets.

Trends report

ATTENDANCE

Track the attendance rate of your agents and identify agents
that are below the targeted attendance rate.

ATTENDANCE

SHRINKAGE

Uncover how much working time is lost due to things like
vacation, breaks, lunch, holidays, sick time, training, etc.

SHRINKAGE

FULL REPORTING
ACROSS ALL SUPPORT CHANNELS

Email, chat, & voice

FULL REPORTING

MAKE YOUR AGENTS
MORE PRODUCTIVE.

Try Tymeshift for free