your agents productivity to
solved per hour.
HOW DOES TYMESHIFT DELIVER THESE SAVINGS?
Measure Occupancy, Average Handle Time, and Tickets Solved Per Hour
The first step towards improving performance is to accurately measure these KPIs.
Analyze performance with reporting that makes it easy to find immediate insight
Once Tymeshift is installed you will quickly see the areas or specific agents where performance improvements can be achieved.
Take Action on the areas that need improvement
Tymeshift allows your agents and managers real-time insight into performance. When people know in real-time it encourages self-correction and dramatically improves efficiency.