Everything you wish Zendesk could tell you
comes to light with Tymeshift
Push a button, get a schedule
Out with the spreadsheets, in with automatic scheduling. Here for a better work-life balance — even your own!
Accurately predict your staffing needs using data you didn’t even know you had — and correct course on the fly.
Empower your agents at every step
Let your agents take charge of their performance in a familiar environment, directly on Zendesk.
Make the right call at the right time
Get real data in real time. Unveil the metrics that matter the most to you and to your agents.
We love our customers
and they love us back
Tymeshift is pretty much ready to go out of the box. It started giving value right away.
It would take 4 to 5 hours pulling numbers and plugging them into a spreadsheet, – with Tymeshift, it’s 5 minutes!
Support Team Supervisor, Peek
The complete visibility over agent activity and productivity allowed us to keep all our agents working from home.
CX coordinator and Team Leader, Hurb
Take Tymeshift for a ride
Power up your business with the WFM solution that puts people first. Made exclusively for support teams on Zendesk.