With Tymeshift Schedule, your agents can do the following:
However, for these changes to become official, they need to be approved first. Once an agent trades a shift, requests time off, or picks up an unassigned shift, the request automatically goes to an approval queue.
How to manage your approval queue
Step 1 – Go to Approvals ()
Step 2 – You’ll see all of the Pending Requests
Step 3 – Approve or Decline each request
- You can go to Schedule Settings to define conditions like which of your agents can Trade Shifts with each other.
- You can allow agents to Trade Shifts and pick up Unassigned Shifts without a manager’s approval if you’d like.
- You can disable these features in the Schedule Settings if your agents aren’t going to need them.