Modernize workforce management
Save more than you could imagine
Save up to $k this year
tickets/hour Efficient modern WFM
Fewer agents neededby about
Savingsof up to
$kthis year Lower staffing costs
See how you'll do it
Tymeshift automatically tracks all of your agents' activity and productivity in Zendesk. The first step towards improving performance is to accurately measure Occupancy, AHT, and Tickets Solved Per Hour.
Analyze performance with reporting that makes it easy to gain immediate insight. Once Tymeshift is installed, you will quickly see where performance improvements can be made for specific agents.
3. Take action
Tymeshift gives your agents and managers real-time insight into performance. When people get information in real-time, it encourages self-correction and dramatically improves efficiency.
Want to see how much Tymeshift can improve your efficiency?