Modernize workforce management
Save more than you could imagine
Ticket volume
100000
tickets/month Enter information about your companyProductivity
8
solved tickets/hour Enter information about your companyCost
$3000
$/agent/month Enter information about your companySection 2
Section 3
Section After
Section 4
Save up to $k this year
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Boost productivity
solvetickets/hour Efficient modern WFM
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Fewer agents needed
by about -
Savings
of up to$k
this year Lower staffing costs
See how you'll do it
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1. Track
Tymeshift automatically tracks all of your agents' activity and productivity in Zendesk. The first step towards improving performance is to accurately measure Occupancy, AHT, and Tickets Solved Per Hour.
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2. Analyze
Analyze performance with reporting that makes it easy to gain immediate insight. Once Tymeshift is installed, you will quickly see where performance improvements can be made for specific agents.
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3. Take action
Tymeshift gives your agents and managers real-time insight into performance. When people get information in real-time, it encourages self-correction and dramatically improves efficiency.