Modernize workforce management

Save more than you could imagine

Ticket volume


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solved tickets/hour
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Save up to $k this year

  • Boost productivity


    tickets/hour Efficient modern WFM
  • Less agents needed

    by about

    agents Boosted productivity
  • Savings

    of up to


    this year Lower staffing costs

See how you'll do it

  • 1. Track

    Tymeshift automatically tracks all of your agents activity and productivity in Zendesk. The first step towards improving performance is to accurately measure Occupancy, AHT, and Tickets Solved Per Hour.

  • 2. Analyze

    Analyze performance with reporting that makes it easy to find immediate insight. Once Tymeshfit is installed you will quickly see the areas of specific agents where performance improvements can be achieved.

  • 3. Take action

    Tymeshift allows your agents and managers real-time insight into performance. When people know in real-time it encourages self-correction and dramatically improves efficiency.