Modernize workforce management

Save more than you could imagine

Ticket volume


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solved tickets/hour
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Save up to $k this year

  • Boost productivity


    tickets/hour Efficient modern WFM
  • Fewer agents needed

    by about

    agents Build an effective team
  • Savings

    of up to


    this year Lower staffing costs

See how you'll do it

  • 1. Track

    Tymeshift automatically tracks all of your agents' activity and productivity in Zendesk. The first step towards improving performance is to accurately measure Occupancy, AHT, and Tickets Solved Per Hour.

  • 2. Analyze

    Analyze performance with reporting that makes it easy to gain immediate insight. Once Tymeshift is installed, you will quickly see where performance improvements can be made for specific agents.

  • 3. Take action

    Tymeshift gives your agents and managers real-time insight into performance. When people get information in real-time, it encourages self-correction and dramatically improves efficiency.