Create Staffing Forecasts Automatically

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

✓ Uncover Staffing Requirements
✓ Define Work with Workstreams
✓ Get Granular SLAs
✓ Compare Forecast vs. Actual

All the real-time data and historical insights you need to manage your workforce day-to-day. Easy to read, to customize and to transform into reports.

✓ Customizable dashboards
✓ View agent activity timelines
✓ Report on your team's performance
✓ Measure schedule adherence

Agents never have to leave Zendesk - no need to look elsewhere for their schedules. Makes their life easier, more practical and efficient.

✓ Agent Schedules right where you need them
✓ Effortless & Automatic Time Clock
✓ Let your agents own their KPIs
✓ Clock in & out different activities

Staff Scheduling One Click Away

Manage Your Team in Real Time

Generate complete schedules for all your agents at the click of a button: with all the breaks, lunches and recurring tasks already filled in.

✓ Schedule Agents Automatically
✓ Compare Forecast vs. Schedules
✓ Edit with Ease
✓ Manage Time Off

Give Your Agents a Seamless Experience

See how much you can save with Tymeshift

Calculate ROI

Create Staffing Forecasts Automatically

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

✓ Uncover Staffing Requirements
✓ Define Work with Workstreams
✓ Get Granular SLAs
✓ Compare Forecast vs. Actual

All the real-time data and historical insights you need to manage your workforce day-to-day. Easy to read, to customize and to transform into reports.

✓ Customizable dashboards
✓ View agent activity timelines
✓ Report on your team's performance
✓ Measure schedule adherence

Agents never have to leave Zendesk - no need to look elsewhere for their schedules. Makes their life easier, more practical and efficient.

✓ Agent Schedules right where you need them
✓ Effortless & Automatic Time Clock
✓ Let your agents own their KPIs
✓ Clock in & out different activities

Staff Scheduling
One Click Away

Manage Your Team
in Real Time

Give Your Agents a Seamless Experience

Generate complete schedules for all your agents at the click of a button: with all the breaks, lunches and recurring tasks already filled in.

✓ Schedule Agents Automatically
✓ Compare Forecast vs. Schedules
✓ Edit with Ease
✓ Manage Time Off

Create Staffing Forecasts Automatically

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

✓ Uncover Staffing Requirements✓ Define Work with Workstreams✓ Get Granular SLAs✓ Compare Forecast vs. Actual

All the real-time data and historical insights you need to manage your workforce day-to-day. Easy to read, to customize and to transform into reports.

✓ Customizable dashboards✓ View agent activity timelines✓ Report on your team's performance✓ Measure schedule adherence

Agents never have to leave Zendesk - no need to look elsewhere for their schedules. Makes their life easier, more practical and efficient.

✓ Agent Schedules right where you need them✓ Effortless & Automatic Time Clock✓ Let your agents own their KPIs✓ Clock in & out different activities

Staff Scheduling One Click Away

Manage Your Team in Real Time

Generate complete schedules for all your agents at the click of a button: with all the breaks, lunches and recurring tasks already filled in.

✓ Schedule Agents Automatically ✓ Compare Forecast vs. Schedules✓ Edit with Ease✓ Manage Time Off

Give Your Agents a Seamless Experience

See how much you can save with Tymeshift

Create Staffing Forecasts Automatically

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

✓ Uncover Staffing Requirements✓ Define Work with Workstreams✓ Get Granular SLAs✓ Compare Forecast vs. Actual

All the real-time data and historical insights you need to manage your workforce day-to-day. Easy to read, to customize and to transform into reports.

✓ Customizable dashboards✓ View agent activity timelines✓ Report on your team's performance✓ Measure schedule adherence

Agents never have to leave Zendesk - no need to look elsewhere for their schedules. Makes their life easier, more practical and efficient.

✓ Agent Schedules right where you need them✓ Effortless & Automatic Time Clock✓ Let your agents own their KPIs✓ Clock in & out different activities

Staff Scheduling One Click Away

Manage Your Team in Real Time

Give Your Agents a Seamless Experience

Generate complete schedules for all your agents at the click of a button: with all the breaks, lunches and recurring tasks already filled in.

✓ Schedule Agents Automatically ✓ Compare Forecast vs. Schedules✓ Edit with Ease✓ Manage Time Off

✓ Uncover Staffing Requirements
✓ Define Work with Workstreams
✓ Get Granular SLAs
✓ Compare Forecast vs. Actual

✓ Customizable dashboards
✓ View agent activity timelines
✓ Report on your team's performance
✓ Measure schedule adherence

✓ Agent Schedules right where you need them
✓ Effortless & Automatic Time Clock
✓ Let your agents own their KPIs
✓ Clock in & out different activities

✓ Schedule Agents Automatically
✓ Compare Forecast vs. Schedules
✓ Edit with Ease
✓ Manage Time Off

✓ Uncover Staffing Requirements
✓ Define Work with Workstreams
✓ Get Granular SLAs
✓ Compare Forecast vs. Actual

✓ Customizable dashboards
✓ View agent activity timelines
✓ Report on your team's performance
✓ Measure schedule adherence

✓ Agent Schedules right where you need them
✓ Effortless & Automatic Time Clock
✓ Let your agents own their KPIs
✓ Clock in & out different activities

Staff Scheduling
One Click Away

Manage Your Team
in Real Time

✓ Schedule Agents Automatically
✓ Compare Forecast vs. Schedules
✓ Edit with Ease
✓ Manage Time Off