Create Staffing Forecasts Automatically 

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

✓ Uncover Staffing Requirements
✓ Define Work with Workstreams
✓ Get Granular SLAs
✓ Compare Forecast vs. Actual

All the real-time data and historical insights you need to manage your workforce day-to-day. Easy to read, to customize and to transform into reports.

✓ Customizable dashboards
✓ View agent activity timelines
✓ Report on your team's performance
✓ Measure schedule adherence

Agents never have to leave Zendesk - no need to look elsewhere for their schedules. Makes their life easier, more practical and efficient.

✓ Agent Schedules right where you need them
✓ Effortless & Automatic Time Clock
✓ Let your agents own their KPIs
✓ Clock in & out different activities

Staff Scheduling One Click Away

Manage Your Team in Real Time

Generate complete schedules for all your agents at the click of a button: with all the breaks, lunches and recurring tasks already filled in.

✓ Schedule Agents Automatically
✓ Compare Forecast vs. Schedules
✓ Edit with Ease
✓ Manage Time Off

Give Your Agents a Seamless Experience

 

See how much you can save with Tymeshift

Calculate ROI

Create Staffing Forecasts Automatically

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

✓ Uncover Staffing Requirements
✓ Define Work with Workstreams
✓ Get Granular SLAs
✓ Compare Forecast vs. Actual

All the real-time data and historical insights you need to manage your workforce day-to-day. Easy to read, to customize and to transform into reports.

✓ Customizable dashboards
✓ View agent activity timelines
✓ Report on your team's performance
✓ Measure schedule adherence 

Agents never have to leave Zendesk - no need to look elsewhere for their schedules. Makes their life easier, more practical and efficient.

✓ Agent Schedules right where you need them
✓ Effortless & Automatic Time Clock
✓ Let your agents own their KPIs
✓ Clock in & out different activities 

Staff Scheduling 
One Click Away 

Manage Your Team 
in Real Time

Give Your Agents a Seamless Experience

 

Generate complete schedules for all your agents at the click of a button: with all the breaks, lunches and recurring tasks already filled in.

✓ Schedule Agents Automatically 
✓ Compare Forecast vs. Schedules
✓ Edit with Ease
✓ Manage Time Off

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