- Read and analyze your team’s performance.
- Help your agents out when they need it – therefore improving your organization’s performance and boosting customer satisfaction.
- Detect coaching opportunities and figure out if agents need more training on specific topics and if you can make process improvements.
- Schedule your agents and make sure they are doing what they are supposed to do.
Got questions? We have answers! Feel free to reach out to the WFM Warriors we have here at Tymeshift and they’ll be happy to help. You can also head over to our webinar page and watch short videos on some really important features.
Thanks for including us in your journey to WFM success!
P.S. – Have suggestions? Since you’ll be using Tymeshift every day, you might come across ideas for features you’d like us to make. Let us know; we’re always excited to hear what you think!