Spreadsheets are great for lots of things, but scheduling just isn’t one of them. Within Tymeshift you can manage shifts, intraday schedules, time off, and allow agents to trade shifts. Agents can even view their Schedules directly in Zendesk.
We are actively working on a guide dedicated entirely to Scheduling (we’ll let you know when it’s ready)!
In the meantime, you can watch the video from our last webinar hosted by David, about best practices and useful tips to stop wasting time on scheduling:
You can also take a look at this article that summarizes all of the useful things you can do with Tymeshift Scheduling.