Introducing:
The Free Plan
Tymeshift's free plan helps you understand team performance, where agents spend their time, and how to optimize it. And, it's made exclusively for support teams using Zendesk.
Modern support teams using Zendesk, run on Tymeshift
Agent Activity
A timeline of your team's activity throughout the day
Understand when agents start their day, end their day, and everything that happens in between:
✓ Understand the time agents spend on support activities like tickets, chats, and voice.
✓ And, the time they spend outside of Zendesk, too. Things like Lunch, Breaks, Training, & Meetings.
✓ Dive into individual tickets and understand your agents workflow or view totals for the day.
General Tasks
Track time on Lunch & Break with custom statuses
Tymeshift allows you to create custom statuses that agents can clock into — allowing you to track everything your team does throughout the day.
Agent XP
A beautifully simple experience for your agents
Agents' activities are automatically tracked in Zendesk. The only action agents need to take is clocking-in to the non-support activities you define & end their day when it's over.
Get the fastest WFM
on the planet — free for life.
✓ Gain instant visibility into your support team's activities and boost efficiency.
✓ All activities inside Zendesk are tracked automatically.
✓ Get up and running in minutes.
Share the Love
You can now install Tymeshift here.
