Introducing:
The Free Plan
Modern support teams using Zendesk, run on Tymeshift
Agent Activity
A timeline of your team's activity throughout the day
Understand when agents start their day, end their day, and everything that happens in between:
✓ Understand the time agents spend on support activities like tickets, chats, and voice.
✓ And, the time they spend outside of Zendesk, too. Things like Lunch, Breaks, Training, & Meetings.
✓ Dive into individual tickets and understand your agents workflow or view totals for the day.
General Tasks
Track time on Lunch & Break with custom statuses
Tymeshift allows you to create custom statuses that agents can clock into — allowing you to track everything your team does throughout the day.
Agent XP
A beautifully simple experience for your agents
Agents' activities are automatically tracked in Zendesk. The only action agents need to take is clocking-in to the non-support activities you define & end their day when it's over.
Get the fastest WFM
on the planet — free for life.
✓ Gain instant visibility into your support team's activities and boost efficiency.
✓ All activities inside Zendesk are tracked automatically.
✓ Get up and running in minutes.
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