Quick to learn and easy to use giving your agents a seamless experience
Focused Attention
Keep everything in one place: Zendesk
As Tymeshift is a built-for-Zendesk, your agents can do everything they have to do directly in Zendesk. No other navigation is needed.
View Schedules
Effortless access and management of schedules
Convieniently located in Zendesk with automatic 5 minuted notifacations before your agent’s need to switch tasks.
Automatic Time Tracking
Business as usual for agents — not much will change
Time is tracked automagically in the backgrounds as agents go about their day inside of Zendesk. Tracking feels natural and noninvasive for everyone.
General Tasks
Lunches, breaks, meetings, & more...
Agents can easily clock into other activities using the General Tasks you define. And yes, as everything else, this happend right in Zendesk.
