Understand what your agents are doing right now
A filterable dashboard that lets you see what your team's working on, for how long, and whether or not it's on their schedule.
See activity and adherence timelines for your agents
Explore your agent's activity timelines and their daily adherence, and see an overview of where they spend their time each day.
Create flexible reports with the KPIs that matter the most
Customize reporting templates with the most important metrics to use repeatedly. Filter out the noise to reveal essential information.
Tailor real-time dashboards to keep up with your teams
Create unique dashboards to stay current on your team's KPIs. See when time-sensitive metrics drop in real time so you can pivot as needed.