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Staffing forecasts let you know in advance how many agents you need and where you need them

Taking advantage of the priceless data already collected on Zendesk, you can predict how many agents you need, when you’ll need them and what channels they should focus on.

Uncover Staffing Requirements


The data that’s already in Zendesk is automatically transformed into an accurate forecast of future contact volumes and staffing needs.

Define Work With Workstreams


Categorize the types of work your agents do and use that info to refine your forecasts. You can even adjust work volume to cover unexpected events.

Get Granular SLAs


Setup workstream specific SLAs so you always know each channel’s staffing needs.

Compare Forecast vs. Actual


See the difference between your Forecast and the actual contact volume so you can make adjustments on the fly.

What more can you do with Tymeshift?


Manage your team in real time

Not sure what your agents are focussed on? Need more info on what’s going on so you can make the right call at the right time? Set up dashboards to keep an eye on all the metrics that matter to you.


Make life easier for your agents

No learning curve, no new logins, no excuses not to use it! A seamless Zendesk experience means they can do everything they have to do without ever leaving Zendesk.


Create automatic schedules

Spending too much time and effort set up intraday plans for your teams?
With the click of a button, you can generate detailed and adjustable plans – complete with breaks, lunches and recurring tasks.

Ready to start?

Or book a slot with our WFM experts right now.