Know in advance how many agents you need and where you need them
Staffing Forecast
Uncover your staffing requirements
Your data that’s already in Zendesk is automatically transformed into a tailored forecast of future contact volumes and staffing needs.
Workstreams
Categorize the types of work your agents do
Use these segments of work to refine your forecast for the best accuracy. You can even adjust work volume to cover unexpected events.
Customizable Parameters
Flexible enough to meet your individual needs
Setup workstream specific SLAs, exclude outliers, and import data so you always know each channel’s staffing needs.
Forecast Vs. Actual
Understand what’s actually happening
See the difference between your Forecast and the actual contact volume so you can make adjustments on the fly.
