Automatic and flexible makes scheduling a breeze
A complete schedule is created based on your staffing forecast. Plan agents’ breaks, lunches, and recurring tasks with ease!
Heatmaps with Coverage Panels
Visualize your gaps, and adjust as needed
Check the number of agents you have scheduled against the forecasted amount and manage the workload down to 30-minute increments.
Things come up, stay moving and maintain coverage
Adjust workstreams, breaks, lunches, and more for your agents to make sure everything gets done and you have coverage to keep your customers happy.
Time Off Management
Easy to use for you and your agents
Create unique dashboards to stay current on your team's KPIs. See when time-sensitive metrics drop in real time so you can pivot as needed.