Customisable Features for Zendesk Workforce Management - Tymeshift

Features


Perform at your peak & monitor how you perform

Get accurate, easy-to-read analytics on all the important metrics and KPIs.
360º real-time data and historical insights will help you smash those SLAs.


Quick to install, fast to learn, easy to use

Being built for Zendesk has a ton of advantages and provides your agents with a seamless experience: they don’t even need to leave Zendesk to use it.


Create staffing forecasts with data you didn’t even know you had

We can use the historical contact volume stored by Zendesk to predict how many agents you’ll need, when you’ll need them, and which channels will require attention.


Generate complete staff schedules with the click of a button

Create a new schedule for all your agents in minutes, based on your staffing forecast, complete with breaks, lunches, and recurring tasks.

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Or book a slot with our WFM experts right now.