Track time on tickets, general tasks, and untracked time.
Track time automatically, punch style, or add time manually.
- Add time manually
- Track time on tasks when you’re not working on a ticket
Monitor what your agents are doing in real time.
Visualize time spent on tickets, general tasks, and untracked.
A quick way for agents to view their daily activity -- right within Zendesk!
Agents can view their daily & weekly activity.
Monitor every action an agent takes in a live activity feed.
Analyze time and different metrics to identify trends.
Run quick summaries or robust detailed reports
AHT (Average Handle Time)
Report on Zendesk tags, ticket statuses, groups, and more.
Define benchmarks and watch your team hit them in real time!
Quickly edit & delete timesheets
Granual control of the configuration for each agent.
Set conditions, automate actions, and send alerts.
Receive notifications on your mobile device
and in Zendesk based on conditions you set.
Select a theme or create your own.
It's your data
CSV export & a Full Rest API
Billing & Accounting integrations
Send time to your favorite accounting software and create invoices linked to tickets.
Track time on the go. iPhone, iPad, and Android