Time Tracking

Track time on tickets, general tasks, and untracked time.
Track time automatically, punch style, or add time manually.

Ticket General task Untracked
Time Tracking
  • Add time manually
  • Track time on tasks when you’re not working on a ticket

Who's working

Monitor what your agents are doing in real time.

Who's working

Agent activity

Visualize time spent on tickets, general tasks, and untracked.

Agent activity

Today

A quick way for agents to view their daily activity -- right within Zendesk!

Today

Timecards

Agents can view their daily & weekly activity.

Timecards

Activity feed

Monitor every action an agent takes in a live activity feed.

Activity feed

Summary report

Run quick summaries or robust detailed reports

Summary report

Key metrics
AHT (Average Handle Time)
Attendance Rate
Occupancy Rate
CSAT
...and more!

Custom report

Report on Zendesk tags, ticket statuses, groups, and more.

Custom report

Goals

Define benchmarks and watch your team hit them in real time!

Goals

Manage timesheets

Quickly edit & delete timesheets

Manage timesheets

Agent permissions

Granual control of the configuration for each agent.

Agent permissions

Rules

Set conditions, automate actions, and send alerts.

Rules

Notifications

Receive notifications on your mobile device
and in Zendesk based on conditions you set.

Notifications

Themes

Select a theme or create your own.

Themes

It's your data

CSV export & a Full Rest API

It's your data

Billing & Accounting integrations

Send time to your favorite accounting software and create invoices linked to tickets.

Billing

Mobile app

Track time on the go. iPhone, iPad, and Android

Mobile app