Time Tracking
Track time on tickets, general tasks, and untracked time.
Track time automatically, punch style, or add time manually.
- Add time manually
- Track time on tasks when you’re not working on a ticket
Who's working
Monitor what your agents are doing in real time.
Agent activity
Visualize time spent on tickets, general tasks, and untracked.
Today
A quick way for agents to view their daily activity -- right within Zendesk!
Timecards
Agents can view their daily & weekly activity.
Activity feed
Monitor every action an agent takes in a live activity feed.
Trends report
Analyze time and different metrics to identify trends.
Summary report
Run quick summaries or robust detailed reports
Key metrics
AHT (Average Handle Time)
Attendance Rate
Occupancy Rate
CSAT
...and more!
Custom report
Report on Zendesk tags, ticket statuses, groups, and more.
Goals
Define benchmarks and watch your team hit them in real time!
Manage timesheets
Quickly edit & delete timesheets
Agent permissions
Granual control of the configuration for each agent.
Rules
Set conditions, automate actions, and send alerts.
Notifications
Receive notifications on your mobile device
and in Zendesk based on conditions you set.
Themes
Select a theme or create your own.
It's your data
CSV export & a Full Rest API
Billing & Accounting integrations
Send time to your favorite accounting software and create invoices linked to tickets.
Mobile app
Track time on the go. iPhone, iPad, and Android
