Monthly view and 1-minute increments in schedule
Schedule your team to the minute, and look at your team's schedule by month for the ultimate scheduling flexibility.
Everything to know about The Free Plan
Everything you need to know about The Free Plan, and how it can help you and your team.
Need to customize your forecast analysis period? We've got you covered!
You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.
Introducing tailored staffing parameters by channel type
Increase your forecast's accuracy by tailoring it specifically to the channels you use and your teams.
The fresh approach to tracking daily attendance
You now can easily track your workforce's daily attendance with crucial indicators of punctuality and simple filtering options to get only the information that you need.
Tymeshift went to yoga, and came out with more flexible adjustments and a dynamic experience 🧘♂️
Four amazing Tymeshift enhancements that will make your life, and your agent's life a whole lot easier in 2023!
Introducing customizable business hours in Forecast
You can now show staffing forecasts based on operational hours right inside Tymeshift! This means a more accurate forecast, and staffing.
Introducing Multiple Intradays & a refined interface to manage shift templates
Defining your shifts by day of the week, and setting up reoccurring events means more flexible scheduling for you and your team – check out how here!
Introducing Agent Status Dashboard
A quick guide to our Agent Status Dashboard for Tymeshift rookies and pros alike.
Introducing the newest way to keep track of your agent's activity
The enhanced Agent Activity takes a feature we know and love to the next level to enhance the realtime management of your teams!
Introducing more scheduling flexibility
Our customers asked for it: they got it. Increased scheduling flexibility that meets your needs.
Introducing workstreams - because we all need a good way to segment work!
Workstreams are Tymeshift's main building block. In this post, Lilith will show you how to set them up and make the most out of them.
Exclude outliers that may be skewing your forecast
Now, planned marketing events or unforeseen outages that boost your inbound volume don't have to skew the results of your forecast