Product

See your team's attendance over time, or duplicate and customize your view with the newest addition to reports: Default Report Templates

Now, planned marketing events or unforeseen outages that boost your inbound volume don't have to skew the results of your forecast

Schedule your team to the minute, and look at your team's schedule by month for the ultimate scheduling flexibility.

You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.

Increase your forecast's accuracy by tailoring it specifically to the channels you use and your teams.

You now can easily track your workforce's daily attendance with crucial indicators of punctuality and simple filtering options to get only the information that you need.

Four amazing Tymeshift enhancements that will make your life, and your agent's life a whole lot easier in 2023!

You can now show staffing forecasts based on operational hours right inside Tymeshift! This means a more accurate forecast, and staffing.

Defining your shifts by day of the week, and setting up reoccurring events means more flexible scheduling for you and your team – check out how here!

A quick guide to our Agent Status Dashboard for Tymeshift rookies and pros alike.

The enhanced Agent Activity takes a feature we know and love to the next level to enhance the realtime management of your teams!

Our customers asked for it: they got it. Increased scheduling flexibility that meets your needs.

Workstreams are Tymeshift's main building block. In this post, Lilith will show you how to set them up and make the most out of them.