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Blog
Great CX, implementing Zendesk and the power of WFM for going remote: Adelante’s Tamir Bashkin sits down for a chat
December 14, 2022
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Tamir Bashkin
A trifecta of schedule enhancements
November 20, 2022
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MJ Marques
Introducing Multiple Intradays & a refined interface to manage shift templates
November 3, 2022
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MJ Marques
Defining your shifts by day of the week, and setting up reoccurring events means more flexible scheduling for you and your team – check out how here!
Introducing Agent Status Dashboard
September 29, 2022
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Lilith Shoemaker
A quick guide to our Agent Status Dashboard for Tymeshift rookies and pros alike.
Introducing the newest way to keep track of your agent's activity
September 29, 2022
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Lilith Shoemaker
The enhanced Agent Activity takes a feature we know and love to the next level to enhance the realtime management of your teams!
Introducing more scheduling flexibility
September 28, 2022
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MJ Marques
Our customers asked for it: they got it. Increased scheduling flexibility that meets your needs.
Introducing workstreams - because we all need a good way to segment work!
September 28, 2022
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Lilith Shoemaker
Workstreams are Tymeshift's main building block. In this post, Lilith will show you how to set them up and make the most out of them.
The perfect iced peppermint matcha latte
July 22, 2022
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David Birchmier
The perfect matcha recipe, crafted and improved over the years by the Matcha Man himself, our CEO.
Helping us help you: Matthias Göhler joins us as an Official Board Observer
May 24, 2022
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David Birchmier
Matthias Göhler, Zendesk’s EMEA Chief Technology Officer since October 2021, is welcomed by Tymeshift as the new Official Board Observer.
5 ways WFM for agents is great - explained by a former agent
May 19, 2022
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Lilith Shoemaker
More information, focus and help: these are just some things workforce management can help agents with.
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