Getting forecasting right takes work. If you’re trying to do it manually, read this article all the way to the bottom.
CX Influencer and Thought-Leader Nate Brown explores what he thinks is going to be the Future of CX
My personal CX nightmare and what it can teach you
Your mother might not understand that working in customer service, support and experience is a real job. But here are 5 top tips from people who do.
As a customer support and CX leader, Jeremy Watkin looks forward to the CX Trends report from Zendesk each year. These are his Takeaways for 2022:
Have you ever gone into a 1:1 with your employee and needed to give some critical feedback that turned the conversation sour? You can say no, but it’s happened to the best of us.
(but you can code with empathy) Sure you can say “Not yet!”, and that’s okay: I like to be challenged. But let’s take a step back and break this down.
How Cross-Validation allowed us to measure the accuracy of our forecasting model
We’ve got to band together and support each other however we can.
There’s a rule that hovers over every Support Agent’s head: “Do not make assumptions.” No matter how much you think or believe you’ve seen this issue before or you know what the customer is asking for, there’s always a risk of being wrong.