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Blog
Tymeshift is now a Zendesk company!
June 22, 2023
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David Birchmier
Zendesk acquires Tymeshift! Read a special note from the CEO and Founder, David Birchmier.
Default reports = long-term agent attendance reports
April 28, 2023
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Lilith Shoemaker
See your team's attendance over time, or duplicate and customize your view with the newest addition to reports: Default Report Templates
Exclude outliers that may be skewing your forecast
April 14, 2023
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Lilith Shoemaker
Now, planned marketing events or unforeseen outages that boost your inbound volume don't have to skew the results of your forecast
Monthly view and 1-minute increments in schedule
March 28, 2023
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Lilith Shoemaker
Schedule your team to the minute, and look at your team's schedule by month for the ultimate scheduling flexibility.
Need to customize your forecast analysis period? We've got you covered!
February 26, 2023
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Lilith Shoemaker
You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.
Staying in control through the chaos of Peak Season
February 23, 2023
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Alan Pendleton
Peak Season is always challenging for support teams. Here are some best practices to help you navigate the chaos.
Introducing tailored staffing parameters by channel type
February 22, 2023
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Lilith Shoemaker
Increase your forecast's accuracy by tailoring it specifically to the channels you use and your teams.
The fresh approach to tracking daily attendance
January 8, 2023
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Lilith Shoemaker
You now can easily track your workforce's daily attendance with crucial indicators of punctuality and simple filtering options to get only the information that you need.
Tymeshift went to yoga, and came out with more flexible adjustments and a dynamic experience 🧘♂️
December 23, 2022
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Lilith Shoemaker
Four amazing Tymeshift enhancements that will make your life, and your agent's life a whole lot easier in 2023!
Introducing customizable business hours in Forecast
December 22, 2022
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Lilith Shoemaker
You can now show staffing forecasts based on operational hours right inside Tymeshift! This means a more accurate forecast, and staffing.
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