Introducing… the unique agent profile pop-up…
An incredible way to export the draft version of a schedule…
And the super useful publish states!
Together, they form: the amazing trifecta of schedule features that improve the day-to-day lives of our managers.
Sometimes it’s the little things that can really brighten up our days, whether it’s the smell of coffee (or matcha!) in the mornings, or the purring of your cat in your lap (“’cause it loves you” – Taylor Swift reference 😅 💙), or even the small updates on a product you love, especially if it makes things easier for you.
That was exactly our mindset, when we developed these three improvements.
We developed an easy way for you to check to what records your agents are assigned to. 👀 If you want to know what’s the name of the shift they’re supposed to work on this week, or the workstreams available to them, or their teams and even Zendesk groups, now you can just hover over their picture on the Schedule page and voila, the information you need is all there.
And what if you’re editing the schedule and you need to use our import feature? You can just export the draft version of the schedule, make the changes you need and then import it again. It’s a real time saver! 🕥
Finally, BEGONE doubts about whether if a schedule is published or not. 💨 You can now look at the publish button for this. If it says Published and it’s kinda faded, everything’s good and there’s no need to publish anything; and if it says Publish in our lovely blue color, click that button ’cause some changes are ready for your agents to see.
Want to see these features in action?