View your Schedule right from Zendesk!
For now, you have seen the Automated Schedule from the manager’s perspective. And we could not of course forget the agents, this is why we created a brand new Agent Schedule application.
It will help keep your teams informed on which exact tasks they are scheduled to work for, which task they should work on at the current time and what is coming up next. And all this right from your Zendesk instance for your agents’ seamless experience!