MJ Marques

A trifecta of schedule enhancements

Nov 20, 2022 | 2 min read | MJ Marques

Introducing... the unique agent profile pop-up... An incredible way to export the draft version of a schedule... And the super useful publish states! Together, they form: the amazing trifecta of...

CX Agents: Product Managers in Training

Mar 17, 2021 | 14 min read | MJ Marques

There’s a rule that hovers over every Support Agent’s head: “Do not make assumptions.” No matter how much you think or believe you’ve seen this issue before or you know what the customer is asking for, there’s always a risk of being wrong.