MJ Marques

Defining your shifts by day of the week, and setting up reoccurring events means more flexible scheduling for you and your team – check out how here!

Our customers asked for it: they got it. Increased scheduling flexibility that meets your needs.

There’s a rule that hovers over every Support Agent’s head: “Do not make assumptions.” No matter how much you think or believe you’ve seen this issue before or you know what the customer is asking for, there’s always a risk of being wrong.