Default reports = long-term agent attendance reports
See your team's attendance over time, or duplicate and customize your view with the newest addition to reports: Default Report Templates
Exclude outliers that may be skewing your forecast
Now, planned marketing events or unforeseen outages that boost your inbound volume don't have to skew the results of your forecast
Monthly view and 1-minute increments in schedule
Schedule your team to the minute, and look at your team's schedule by month for the ultimate scheduling flexibility.
Need to customize your forecast analysis period? We've got you covered!
You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.
Introducing tailored staffing parameters by channel type
Increase your forecast's accuracy by tailoring it specifically to the channels you use and your teams.
The fresh approach to tracking daily attendance
You now can easily track your workforce's daily attendance with crucial indicators of punctuality and simple filtering options to get only the information that you need.
Tymeshift went to yoga, and came out with more flexible adjustments and a dynamic experience 🧘♂️
Four amazing Tymeshift enhancements that will make your life, and your agent's life a whole lot easier in 2023!
Introducing customizable business hours in Forecast
You can now show staffing forecasts based on operational hours right inside Tymeshift! This means a more accurate forecast, and staffing.
Introducing Agent Status Dashboard
A quick guide to our Agent Status Dashboard for Tymeshift rookies and pros alike.
Introducing the newest way to keep track of your agent's activity
The enhanced Agent Activity takes a feature we know and love to the next level to enhance the realtime management of your teams!
Introducing workstreams - because we all need a good way to segment work!
Workstreams are Tymeshift's main building block. In this post, Lilith will show you how to set them up and make the most out of them.
5 ways WFM for agents is great - explained by a former agent
More information, focus and help: these are just some things workforce management can help agents with.