Agent Scheduling: what is it and why you should care
Getting agent scheduling right is critical for your support teams. Learn what agent scheduling is, what to do and what to avoid.
Dorothy Grace Subang
Essential WFM metrics for any workforce manager
WFM metrics let you know how well your CX team is doing. Let’s look at some key metrics, and what you should be aiming for in each.
5 qualities of a great workforce manager
What’s the difference between a good workforce manager and a great one? It’s these 5 qualities.
