Focused on Success: a Customer Experience Manager’s 30 year career
How Oswaldo became a Customer Experience Manager at PayJoy.
Alexa Huth
A Big-Hearted UserOps Specialist: Curtis Creekmore
Curtis is one of the more empathetic people you’ll ever meet in the world of CX and WFM. This is his story.
Ethics and Integrity in CX
Tara’s winding and surprising path to become a User Operations Specialist.
The road to be an Associate Consultant
How Katherine became an Associate Consultant at Predictive Index.
A Manager of User Operations on the importance of making connections
How Jamie became a Manager of User Operations.
The makings of a great Manager of Customer Support Operations
How Natalie Mercuri became a Manager of Customer Support Operations.
Your CX Agents are the Key
Outstanding customer support can turn a negative experience into a lifelong customer.
The Wide World of WFM
It’s a big deal…and it’s about to get bigger.
Tymeshift’s company culture: 3 things that defined us in 2020
This is a snapshot of who we were back in 2020. And to be honest, our company culture hasn’t changed a lot since then…
