65 Key Workforce Management Terms: A Very Simple DiCXionary
A glossary of key terms every workforce manager should know. From A to WFM.
How to forecast in 4 super simplish ways
Getting forecasting right takes work. If you're trying to do it manually, read this article all the way to the bottom.
Handling Scheduling errors: an easy guide for workforce managers
Whether you're understaffed or overstaffed, we've got you. These creative ideas will help!
A Solutions Consultant guided by fearlessness and curiosity
How Alice became a Senior Solutions Consultant at Zendesk
From Cupcakes to User Operations Team Lead
Cooking up a Career: Allie sold cupcakes and burgers on her way to become a User Operations Team Lead at The Predictive Index.
A Customer Success Consultant in the line of service
How Zac became a Customer Success Consultant at Zendesk.
CXVP or CX VIP? Richard Greenway's incredible story
From Miami Vice to Vice President: How Richard became the CXVP at Stratix.
A Customer Experience Manager's 30 year career
How Oswaldo became a Customer Experience Manager at PayJoy.
A Big-Hearted UserOps Specialist: Curtis Creekmore
Curtis is one of the more empathetic people you'll ever meet in the world of CX and WFM. This is his story.
Ethics and Integrity in CX
Tara's winding and surprising path to become a User Operations Specialist.
The road to be an Associate Consultant
How Katherine became an Associate Consultant at Predictive Index.
A Manager of User Operations on the importance of making connections
How Jamie became a Manager of User Operations.
The makings of a great Manager of Customer Support Operations
How Natalie Mercuri became a Manager of Customer Support Operations.
Your CX Agents are the Key
Outstanding customer support can turn a negative experience into a lifelong customer.