A glossary of key terms every workforce manager should know. From A to WFM.
Whether you’re understaffed or overstaffed, we’ve got you. These creative ideas will help!
3 simple ways to make it easier to break bad news to your CX agents.
Getting forecasting right takes work. If you’re trying to do it manually, read this article all the way to the bottom.
Give yourself and your coworkers the space to be human.
How Tiago became a Technical Support Representative at Tymeshift.
How Alice became a Senior Solutions Consultant at Zendesk
Cooking up a Career: Allie sold cupcakes and burgers on her way to become a User Operations Team Lead at The Predictive Index.
How Zac became a Customer Success Consultant at Zendesk.
From Miami Vice to Vice President: How Richard became the CXVP at Stratix.