You’re ready to start using Tymeshift to:
- Accurately track agents across all channels (Support, Chat, and Talk).
- Correctly measure breaks, lunches, and other activities outside of Zendesk.
- Quickly learn if an agent has been stuck on a task for too long and help them to get on track.
- Easily see the full picture and understand your agents’ activities.
Now that you’re set up, why not check out our Guide for Managers to get more insight into which features you should use on a daily and weekly basis.