made for Zendesk
Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.
How it works
Predict your staffing needs
Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.Learn More
Build a schedule from your forecast
Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.Learn More
A beautifully simple agent XP — right inside of Zendesk
Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.Learn More
Visibility into agent activity, attendance & adherence
A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.Learn More
The most powerful WFM Reporting on the planet
Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.Learn More
A blazingly fast experience
Meet your new best friend.
Fly through your day with hotkeys and a platform built for speed.