Tymeshift is now a Zendesk company

Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service — now part of Zendesk.

Free Trial Schedule Demo

Lamont Jones

Workforce Manager — Melio Payments

After meeting with CX leadership, we're going to reduce the amount of max licenses in 2023 from 105 to 85 — thanks to Tymeshift's forecasting and reporting!

Gabriel Bruno

Customer Support Coordinator — O Novo Mercado

I've never seen such good customer support before. You guys rock it.

Ioanna Karatza

Director of WFM — Kaizen Gaming

You guys are releasing like Elvis in the 50s!

Amy Patterson

Customer Service Manager — END.

We absolutely love it. The forecasting is amazing and has been a bit of a reality check for us with what we can manage as a team.

Tereza Valerova

Head of Workforce Management — Taptap Send

Very happy with the service.

Rachel Reese

Sr. Manager of Customer Experience — Purple Carrot

This is going to be a GAME-CHANGER for us, especially with being a smaller team.

Luis Ortiz, Jr.

Head of CX — Noble House Home Furnishings

Not just the onboarding, the training, and getting us up and running but also the support that we've received from Tymeshift since then, the response time is like second to none in the industry.

How it works

Forecast

Predict your staffing needs

Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.

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Schedule

Build a schedule from your forecast

Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.

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Zendesk Native

A beautifully simple agent XP — right inside of Zendesk

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.

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Real-Time Monitor

Visibility into agent activity, attendance & adherence

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.

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Analytics Suite

The most powerful WFM Reporting on the planet

Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.

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Made for the modern enterprise

Enterprise-grade security

With Okta, Azure, OneLogin, and Google SSO, an SSL Labs A+ Rating and full compliance with GDPR, and SOC-2.

Designed to scale

A data pipeline purpose-built for enterprise teams managing thousands of agents, with 99.9% uptime guaranteed.

Customer-approved

Dedicated to providing a stellar support, with a First Response Time of only 21 minutes and a 99.1% Customer Satisfaction Score.

Now a Zendesk company

Tymeshift is now part of Zendesk, which means your favorite workforce management software is about to pack an even bigger punch.

Tymeshift is now a Zendesk company