How it works
Predict your staffing needs
Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.
Build a schedule from your forecast
Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.
A beautifully simple agent XP — right inside of Zendesk
Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.
Visibility into agent activity, attendance & adherence
A timeline of all your agents’ Zendesk activity,
schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.
The most powerful WFM Reporting on the planet
Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.
A blazingly fast experience
Meet your new best friend
Fly through your day with hotkeys and a platform built for speed.
Made for the modern enterprise
Okta, Azure, OneLogin & Google SSO
SSL Labs Rating A+
We’re not for everyone.
Made exclusively for Zendesk.
Life, Product & WFM
The only WFM you can spin up in minutes.
Or, talk to sales.