Improving 1000s of agents’ lives around the world
The most complete WFM solution in the market: full-stack forecasting, scheduling & analytics platform. Get it up and running in 2 minutes.
Real Time Management
Better data, better decisions
View your Agent Activity in real time, at any time and get a detailed, 360 degree view of what’s going on so you can make better-informed decisions on the go.
Built for Zendesk
Give your agents a seamless experience
Don’t make your agents have to learn to use another tool. They can clock in, out, check schedules, measure their performance – all without leaving Zendesk.
Complete Staffing Forecast
Improve your forecast accuracy
Transform the data that’s already in Zendesk into a forecast of future contact volumes and staffing needs.
Create schedules with a click
Create complete schedules for your support teams based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!
Tymeshift is pretty much ready to go out of the box. It started giving value right away.
It would take 4 to 5 hours pulling numbers and plugging them into a spreadsheet, – with Tymeshift, it’s 5 minutes!
Support Team Supervisor, Peek
The complete visibility over agent activity and productivity allowed us to keep all our agents working from home.
CX coordinator and Team Leader, Hurb
Explore WFM trends, CX insights and more:
The perfect matcha recipe, crafted and improved over the years by the Matcha Man himself, our CEO.
Matthias Göhler, Zendesk’s EMEA Chief Technology Officer since October 2021, is welcomed by Tymeshift as the new Official Board Observer.
More information, focus and help: these are just some things workforce management can help agents with.