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Tymeshift is now a Zendesk company. Read more.

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Tymeshift is now a Zendesk company

AI-powered forecasting, automatic agent scheduling, and real-time performance reporting to optimize your team’s productivity.

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How it works

Forecast @ Tymeshift


Predict your staffing needs

Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.

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AutoSchedule @ Tymeshift


Automatically schedule agents based on your forecast

Easily allocate teams across channels, custom tasks, breaks, lunches and other non-support activities.

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Real-Time Monitoring @ Tymeshift

Real-Time Monitor

Visibility into agent activity, attendance & adherence

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.

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Analytics @ Tymeshift

Analytics Suite

The most powerful WFM Reporting on the planet

Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.

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Zendesk Native experience @ Tymeshift

Zendesk Native

Provide a better agent experience – right inside of Zendesk

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.

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Now a Zendesk company

Tymeshift is now part of Zendesk, which means your favorite workforce management software is about to pack an even bigger punch.


The only WFM you can spin up in minutes.

Or, talk to sales.