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Tymeshift is now a Zendesk company. Read more.

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Tymeshift is now a Zendesk company

Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service — now part of Zendesk.

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How it works

Forecast @ Tymeshift


Predict your staffing needs

Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.

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AutoSchedule @ Tymeshift


Build a schedule from your forecast

Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.

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Zendesk Native experience @ Tymeshift

Zendesk Native

A beautifully simple agent XP — right inside of Zendesk

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.

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Real-Time Monitoring @ Tymeshift

Real-Time Monitor

Visibility into agent activity, attendance & adherence

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.

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Analytics @ Tymeshift

Analytics Suite

The most powerful WFM Reporting on the planet

Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.

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Made for the modern enterprise

Enterprise-grade security

With Okta, Azure, OneLogin, and Google SSO, an SSL Labs A+ Rating and full compliance with GDPR, and SOC-2.

Designed to scale

A data pipeline purpose-built for enterprise teams managing thousands of agents, with 99.9% uptime guaranteed.


Dedicated to providing a stellar support, with a First Response Time of only 21 minutes and a 99.1% Customer Satisfaction Score.

Now a Zendesk company

Tymeshift is now part of Zendesk, which means your favorite workforce management software is about to pack an even bigger punch.

Life, Product & WFM

The only WFM you can spin up in minutes.

Or, talk to sales.