Improving 1000s of agents’ lives around the world
The most complete WFM solution in the market: full-stack forecasting, scheduling & analytics platform. Get it up and running in 2 minutes.
Real Time Management
Better data, better decisions
View your Agent Activity in real time, at any time and get a detailed, 360 degree view of what’s going on so you can make better-informed decisions on the go.
Built for Zendesk
Give your agents a seamless experience
Don’t make your agents have to learn to use another tool. They can clock in, out, check schedules, measure their performance – all without leaving Zendesk.
Complete Staffing Forecast
Improve your forecast accuracy
Transform the data that’s already in Zendesk into a forecast of future contact volumes and staffing needs.
Automatic Schedules
Create schedules with a click
Create complete schedules for your support teams based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!
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Tymeshift is pretty much ready to go out of the box. It started giving value right away.
COO BitFocus
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It would take 4 to 5 hours pulling numbers and plugging them into a spreadsheet, – with Tymeshift, it’s 5 minutes!
Support Team Supervisor, Peek
Explore WFM trends, CX insights and more:
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Helping us help you: Matthias Göhler joins us as an Official Board Observer
Matthias Göhler, Zendesk’s EMEA Chief Technology Officer since October 2021, is welcomed by Tymeshift as the new Official Board Observer.
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5 ways WFM for agents is great – explained by a former agent
More information, focus and help: these are just some things workforce management can help agents with.
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Why time tracking is better for agents than managers – contrary to popular belief
As someone who worked with time tracking software as an agent, I know firsthand how aggressive this can sometimes feel. Agents dealing with time tracking can wonder: “You are following everything I’m doing throughout my day? Don’t you trust me…?” After a few short weeks I came to learn that it wasn’t about me, or the work I was doing. It was for me and to help me have a…
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