Workforce management made easy - Tymeshift

Workforce management
made easy

Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.

So power up your business with a full-stack WFM solution. Made exclusively for support teams on Zendesk.

Average 4.5 Score on G2

Improving 1000s of agents’ lives around the world


The most complete WFM solution in the market: full-stack forecasting, scheduling & analytics platform. Get it up and running in 2 minutes.

Real Time Management

Better data, better decisions

View your Agent Activity in real time, at any time and get a detailed, 360 degree view of what’s going on so you can make better-informed decisions on the go.

Built for Zendesk

Give your agents a seamless experience

Don’t make your agents have to learn to use another tool. They can clock in, out, check schedules, measure their performance – all without leaving Zendesk.

Complete Staffing Forecast

Improve your forecast accuracy

Transform the data that’s already in Zendesk into a forecast of future contact volumes and staffing needs.

Automatic Schedules

Create schedules with a click

Create complete schedules for your support teams based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!

  1. Tymeshift is pretty much ready to go out of the box. It started giving value right away.

    Jeff Ugai

    COO BitFocus

  2. It would take 4 to 5 hours pulling numbers and plugging them into a spreadsheet, – with Tymeshift, it’s 5 minutes!

    Erik Jansen

    Support Team Supervisor, Peek

  3. The complete visibility over agent activity and productivity allowed us to keep all our agents working from home.

    Leticia Goulart and Cirlene Duarte

    CX coordinator and Team Leader, Hurb


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